班组长管理可以帮助快速识别现场偏差并快速响应，推进标准化和改善措施。班组长(Hancho)是最接近一线的管理人员，负责支持员工绩效稳定输出，识别并升级每日管理重点。提升班组长能力可为企业现场管理奠定基础、落地持续改进文化并提升员工士气与团队合作。

Hancho team leader management can help quickly identify on-site deviations and respond promptly, promote standardization and improvement measures. Hancho is the management personnel closest to the front line, responsible for supporting stable employee performance output, identifying and upgrading daily management priorities. Enhancing the ability of team leaders can lay a foundation for on-site management, land a continuous improvement culture, and enhance employee morale and teamwork. 

中国德国商会华北地区沈阳办公室与诗道芬上海商务咨询共同合作为您带来“班组长能力提升系列”课程，带您深入了解引入Hancho班组管理所能带来的益处，并将学习“如何实施Hancho班组管理方案”。 

German Chamber of Commerce North China Shenyang Office and  STAUFEN Shanghai jointly bring you a series "Hancho Improvement" course, taking you deep into the benefits of introducing Hancho team management and learning "How to implement the Hancho team management program".

本次全系列课程将分成四期，第四期课程将于4月26日在线上开展。

This full series course will be divided into four sessions. The fourth session will start online on April 26.

Session 4:

班组工作中的高效沟通与冲突管理 Efficient communication and conflict resolution in frontline management

• 班组长与员工的关系认知 Understanding of the relationship between Hancho and team members

• 有效沟通的步骤及基本原则 Steps and basic principles for effective communication

• 冲突解决的结构化方法---工作关系法 The Job Relations method for structured conflict detection & resolution

• 与人打交道时要避免的习惯 Habits to avoid when dealing with people

• 案例分享 Case share

Language 语言: Chinese/中文

Online Platform 在线学习平台: MS Teams（满十人开课）

Date & Time 日期与时间: 

Apr. 26, 2024 9:00 - 12:00

2024年4月26日, 9:00 - 12:00

Ticket Fee:

German Chamber Member 德国商会会员：CNY 500 / person

Non-Member 非会员: CNY 1000 / person

Please note 请注意：

• Registration and payment upfront is mandatory. Please register first and you will receive an Email including payment instructions. 请您务必注册并提前付款。注册后您将收到含有付款方式的邮件。

• Paid participants will receive a confirmation mail including login link (MS Teams) on Apr. 25. 已付款的参会者将在4月25日收到在线课程的登录链接。

• Electronic Fapiao will be sent to your email within 10 days after the event. 电子发票将在活动结束后十天内发送至您邮箱。

• Any question on registration and payment, please contact shenyang@china.ahk.de or dial 024 8111-3996. 如有任何注册及付款问题请通过上述邮箱或电话联系我们。